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Returns Information

Returns Information

 

We want you to be 100% happy with your purchase and if the condition of the product isn't holding up its end of the bargain, we'll fix it in a hassle free manner.

GOODS ARRIVED DAMAGED?

If, for some reason, your goods arrive damaged or inoperable we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible.


What do I do if my item is faulty or damaged?
We're here to help if you have received an item that is damaged or faulty.  Please Contact us via the contact form in the Help Center and we will be in touch as soon as possible. 

Do Not Return Any Goods Without Speaking To Us First

You are required to notify InnerCity Style within 10 working days in the unlikely event that the item arrives damaged or faulty. Please provide a detailed description, images (or a short video clip if more appropriate) of the damage in order to proceed with the return process. 

  1. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods.
  2. If your goods still have a valid manufacturer warranty, we recommend you first contact the manufacturer in relation to any fault or defect, however, you may still contact us.
  3. Once an item is returned we will either inspect your goods and investigate any claimed defect or in some cases, send the goods to third parties for assessment and/or repair. Where applicable we provide a remedy in relation to your goods.
  4. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
  5. Refunds will be issued using the payment method used for purchase. If you have an account with us, store credits will be issued to the account used to purchase the goods.
  6. We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.

 

    PROOF OF PURCHASE

    • Please note that all returns, refunds, exchanges or repair requests must be accompanied by one of the following Proof of Purchase documents:
    • Original purchase receipt (this is sent to your nominated email address for online purchases)
    • Original return/exchange receipt

     
    Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.  


    Please note:
    Our warehouses are not open to the public. We do not offer a pickup service such as click & collect. We utilise multiple warehouses throughout Australia, your item may not come from SA. Shipping information may be supplied to third parties such as supplier, manufacturer or courier services. 


     Covid 19 Note:
    Our freight partners including Australia Post are experiencing delivery delays and service impacts due to Coronavirus. This may result in delays in us receiving and processing your return. We apologise for any inconvenience that this may cause, however be assured that we will complete your return as soon as it reaches us!